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On the road with Eva Sierra, Indigo area manager

Eva Sierra covers a lot of ground on the Kitsap Peninsula.

As area manager for Indigo Health, she divides her time between three clinic locations—Gig Harbor North, Uptown Gig Harbor and Poulsbo. Eva supports a staff of 40 who provide care for more than 3,000 community members each month.

“My job is to provide the tools and support our employees need to excel at their jobs,” Eva said. “That includes one-to-one rounding with staff, quality assurance checks, growing clinic leaders and applauding excellent work.”

 

Helping people is in her DNA

Taking care of people has long been a part of Eva’s life.

Her health care journey began at the age of 13 when she was in boarding school. The nuns there provided in-home and hospice care, and students were at their side to assist. The experience left a lasting impression that set her on a career path and inspired her to give back. For 18 years, Eva worked with the nuns who taught her, serving as a caregiver and interpreter and helping with foreign mission work and fund raising.

Eva went on to work at a behavioral health hospital in Kirkland, Washington, where she was a behavioral health technician, service-excellence instructor, CPR trainer and supervisor of two acute care units. Eva joined MultiCare in 2021 when she and her fiancé made the move across the bridge to Gig Harbor. She managed the Indigo Gig Harbor North clinic before accepting the position of area manager earlier this year.  

 

Innovative and customer-obsessed

With her career shift to Indigo Urgent Care, Eva feels like she’s exactly where she belongs.

“I really enjoy making people happy,” she said. “In urgent care, it’s so fulfilling to help people feel better and give them peace of mind.”

She’s also impressed with Indigo’s commitment to deliver simpler, better and refreshingly friendly care.

“I fervently align with Indigo’s vision to radically change health care through innovation and excellent customer service,” Eva said. “Indigo is truly customer obsessed.”

She sees that vision in action day in and day out in her clinics. Recently, a young women with respiratory issues arrived at Indigo right before closing time. She had just had a baby and was worried her flu-like symptoms would keep her from bringing her newborn home from the hospital.

“Our provider had seen a packed schedule of patients that day, but was more than willing to push on,” Eva said. A rapid lab test ruled out the flu, and a relieved mom left knowing she could bring her little one home. “Our provider was so happy to give one more person a happy ending that day.”

That’s just one example of how Indigo treats its patients like guests and family, Eva said. “It’s a privilege to serve each person who walks through our doors, and I know that as both a manager and as a patient. Indigo is where my family and I go when we need care.”

 

Soaking up the Harbor life

When Eva isn’t zipping between clinics, she enjoys gardening, knitting, ice skating, raising her 16 chickens and piecing together puzzles – not just the ones at work. She also enjoys learning new languages, something she finds exceptionally relaxing during her Peninsula drive-time.

Eva also likes to soak up all that the vibrant waterside community of Gig Harbor has to offer. Some of her favorite activities include grabbing a bite at Green.House Restaurant, taking a coffee break at Cutter’s Point Coffee Co. and releasing some pent-up energy at 9Round Kickboxing Fitness.

Fun fact: Eva loves reading about the Medieval period and is writing her own historical novel.

 

Grow with Indigo

Are you looking for work-life balance, professional growth and meaningful health outcomes? At Indigo, we’re building a team of innovators like you to radically transform the health care experience. “It’s refreshing to work with and for people who are transparent, supportive and constantly growing,” said Indigo Area Manager Eva Sierra. “As an employer, Indigo delivers on its promise and often exceeds my expectations.”

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